Refund & Cancellation Policy

1. Try before you pay

AEOquest offers a free tier and trials so you can evaluate the product before subscribing. Because payments are non-refundable, we strongly encourage you to use them first — they are the best way to confirm the service fits your needs before any charge is made.

2. Cancelling a subscription

You can cancel at any time from Settings → Billing, or by emailing dineshleaf@gmail.com from your account email. Cancellation stops all future renewals; your plan remains active until the end of the period you have already paid for. We do not charge cancellation fees.

To avoid being charged for a period you do not want, cancel before your renewal date — renewal charges, like all charges, are non-refundable once processed.

3. All sales are final (no refunds)

All payments to AEOquest are final and non-refundable once processed. This applies to first-time purchases, renewals, monthly and annual plans, one-time payments, and usage-based overage charges alike.

The reason is the nature of the service: AEOquest runs continuous measurements against AI answer engines and its own AI analysis on your behalf. Every paid period consumes LLM tokens, third-party AI engine API calls, and compute the moment the service runs — costs that are incurred immediately and cannot be reversed, returned, or resold. Because these resources are spent as soon as your subscription is active, we cannot offer refunds, whether or not you made use of the results.

The only exceptions are billing errors on our side — a duplicate charge, or an amount charged in error — which we will correct and refund in full to the original payment method via the processor that took the payment (Razorpay or PayPal). Report a suspected billing error to dineshleaf@gmail.com with the payment reference and we will respond within 2 business days.

4. Outages and service issues

If a verified, prolonged service outage materially prevented you from using paid features, contact us — we may offer service credit toward future billing periods at our discretion. Service credits are not cash refunds.

5. Chargebacks

Please contact us before raising a dispute with your bank or payment provider — most billing issues are resolved faster through dineshleaf@gmail.com. Chargebacks raised against valid, non-refundable charges will be contested with evidence of this policy and of service delivery, and we reserve the right to suspend accounts with unresolved chargebacks on undisputed charges.

6. Statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country. Where such laws grant a mandatory refund right, that right prevails over this policy to the minimum extent required.

7. Contact

Dineshdurai N (sole proprietor), doing business as AEOquest. Billing questions: dineshleaf@gmail.com · +91 97500 36803.